Competing collaborating compromising avoiding and accommodating
Compromising is a mid-way solution, best suited to situations where the conflicting parties are relatively equal in power and have mutually independent goals.
Avoiding is delaying or ignoring the conflict in the hope that over time the conflict situation will resolve itself. It involves high cooperation and low confrontation.
Conflicts could hinder smooth working or the decision making process, or create competing coalitions or reduce productivity.
Show EXHIBIT 4 and discuss the various stages - from inception to end - through which a conflict evolves. Power, organizational demands and worth are three important elements of conflict. Traditional theory considers people involved in conflict situations as trouble makers.
Concealers conceal their feelings and do not work towards resolution of conflicts.
They may be 'feeling swallowers,' 'subject changers' or 'avoiders.' Attackers attack either up-front or behind-the-back.
At the end of this session, participants should be able to understand and appreciate:1. Tangible as well as intangible costs may provoke conflict, and also help towards its resolution.
Fair is the sense of fairness, which determines the moral values of an individual.
Show EXHIBIT 2 and discuss the main conditions which influence an organization towards conflict situations.This will empower you to make more effective choices when you are finding or facing conflict.