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06, 2017 with the understanding that they would be installed by Oct. These contracts totaled over ,000.00 I paid for the windows, in full, at the time of order placement even though my first reaction was to proceed with a deposit of 25-50% with the remainder upon complete installation.
I had interviewed four (4) other vendors, all of which wanted a deposit up front & the remainder upon installation. He wanted to leave information in spite of that and announced that he could do it by the end of the month.
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I decided to proceed because Lowe’s and its installers have always done excellent work before.
I have spent in excess of ,000 at that store, #1651.
On 9/21/17 countertop was installed; they used 2×4’s to shim and left my stove in the middle of the floor saying it couldn’t be used until it was raised level with the countertop otherwise it would cause a fire.When that didn’t happen it was promised to ship NLT 11/20; it didn’t happen.It was finally shipped on 11/27 as I determined after calling Pella themselves.At no time did they ever say the cabinets were not level and would need to be addressed.
The original countertop and tile work was perfectly level.On 11/2/17 my tile guy came out to install the backsplash but couldn’t because the countertop was not level…by over 1.5 inches. After going weeks without a response from Lowe’s or Sims-Lohman the install company, they finally made an offer to fix it but not to cover the 0 out of pocket cost.